In 2015, just 10% of organizations reported that they either already used automation technology or would be doing so in the near future. Fast forward to 2019, and that number rose to 37% — which means that more than one in three organizations are either using AI or have plans to do so. Indeed, according to a 2019 Salesforce survey, 1 in 4 sales teams currently use AI in their day-to-day work. Another source found that revenue grew by up to 5% for four in ten marketing and sales departments after their adoption of AI.
Orlando, Florida-based Kore, which was founded in 2013, provides internal and customer-facing workflow automation tools including “purpose-built” and “domain-trained” chatbots. Kore’s conversational voice and text assistants respond to and deflect queries, offering search tools for knowledge databases, IT support manuals, and more.
Kore’s platform allows companies to design, build, test, and deploy AI-powered virtual assistants and automation solutions. Beyond this, the startup recently launched SmartAssist, a contact center product with an integrated virtual assistant, desktop console, and workspace that enables customer service agents to manage conversations.
Kore claims to have automated over a billion interactions for more than 500,000 users at companies including eBay, PNC, Roche, Airbus, AT&T, and Cigna.
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