Raghunath Mandava , took over as Managing Director (MD) and Chief Executive Officer (CEO) - Airtel Africa with effect from January 1, 2017. He is also on the board of Airtel Networks Zambia Plc. Raghunath, an Airtel veteran, joined Airtel Africa as the Chief Operating Officer from 1st April, 2016 and having well settled in this role, took full leadership control. He joined Airtel Africa from Airtel India & South Asia where he was Director – Customer Experience. During his tenure as Director – Customer Experience, Raghu brought in new thinking and innovation, enabling Airtel India to take big leaps in the experience scores, while costs were reduced significantly. Previously, he has had successful stints in several roles such as Operations Director, Chief Marketing Officer Mobile – Airtel India, CEO – Rajasthan, COO – Tamil Nadu (TN) etc. His stint in Rajasthan saw our RMS in that Circle, a 6-player market, leap from 25 per cent to 42 per cent in 3 years. P...
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