IBM has set up a center in Pune, India, that aims to give its customers the opportunity to understand and test service management concepts and technology built into its Tivoli software. The center will focus and build skills in areas such as telecommunications, security, automation and asset management, Rekha Garapati Director IBM said. Service management gives customers better visibility into its IT assets and applications, while also enabling better security, compliance management and automation, said Rekha Garapati, director at IBM India Software Lab. The new center, called the IBM Service Management Center of Excellence, will be used by IBM's sales and marketing teams for customers both in India and in the Asia-Pacific region, Garapati added. Some of the services it will provide to IBM sales teams and to partners include facilities for proofs-of-concept, demos, and workshops. IBM already does some of its product development for Tivoli software in Pune, which will ensure that ...
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